HanaTour Japan recognizes the critical importance of proper and adequate personal information security, and we make every effort to secure it through suitable administration based on internal regulations. The following is a summary of how we maintain individual privacy and adhere to laws and regulations implemented to protect personal information while conducting business activities.

Notice regarding the handling of personal information, created in Japanese, and controlled by Japanese, any translation in other languages is for reference only and is not binding on the parties.


1. Personal information protection policy

The following personal information protection policy has been established by HANATOUR JAPAN Co., Ltd. (hereafter referred to as “the Company,” and officers and personnel work together to comply with it, ensuring the protection of personal information and personal rights and interests.

  1. We shall specify the goal of use as much as feasible when collecting personal information, and we will only collect personal information to the degree necessary to fulfill that aim.
  2. When we acquire personal information directly from a person in writing, we will obtain it to the extent necessary after alerting us of our company name, personal information protection manager name and contact information, purpose of use, and so on.
  3. Personal information will only be used for the purposes for which the individual has provided consent. In addition, we will establish and implement procedures to take necessary measures to to avoid unintentional use.
  4. We will appropriately manage the personal information we collect and will not divulge or provide it to a third party without the person’s consent.
  5. We shall manage the personal information we have in a correct and up-to-date way within the necessary range for the purpose of use, and we will take reasonable security measures to prevent personal information leakage, loss, or damage. We shall take preventative and corrective steps.
  6. When outsourcing the processing of personal information, we will oblige by contract not to leak or provide it to a third party, and we will implement appropriate management for the outsourcee.
  7. Complaints and consultations about personal information held by us shall be handled through our enquiry desk.
  8. We will comply with laws and regulations regarding the handling of personal information, guidelines set by the government, and other standards.
  9. We shall create a personal information protection management system, examine it on a regular basis, and modify it as needed.

Validation Date : July 15, 2021
Representative Director Byung-Chan LEE ( 李 炳燦 )

Inquiries about the privacy policy
HANATOUR JAPAN Co., Ltd. Personal Information Consultation Reception Desk
〒160-0022 2-3-15 Shinjuku, Shinjuku-ku, Tokyo Ohashi Gyoen Building 4th floor
Phone: 03-6629-4766 (Weekdays 09:00-17:30)

2. Handling of personal information

[Purpose of use]

We will acquire personal information by legal and fair means and use it within the scope of the “purpose of use” shown in the table below.
In addition, when a purpose of use that is not included in the scope of “purpose of use” occurs, if it is acquired directly in writing, after obtaining the consent of the person in question about the purpose of use, if it is acquired by other means. We will use it after announcing the purpose of use.

Subject InformationPurpose of UseRetained personal information
Personal information about business accommodation and tour arrangementFor tour and accommodation reservation information management ○ (Note)
Personal information of inquiries about the serviceFor guidance for inquiries
Personal information about business partnersFor business partner management
Employee・Personal information about retireesFor employment and personnel management
Personal information of applicants for employmentFor contact regarding selection and acceptance/rejection
Personal information about complaints and consultationsFor answering complaints and consultations

(Note) Personal information related to travel and accommodation arrangements: Excluding personal information handled by the parent company, etc. in entrusted business

[Request for disclosure of personal information]
  1. The Company requests notification of the purpose of use, disclosure, correction, addition or deletion, suspension of use, erasure and suspension of provision to third parties (hereinafter referred to as “disclosure, etc.”) from the person himself / herself. If you do, we will conduct an in-house investigation of your personal information and respond without delay. ※However, we may not be able to respond to disclosure, etc. depending on the content of your request. In that case, we will also answer the reason.
  2. When requesting disclosure, etc., please follow the procedure below and request by mail. We may not be able to accept your request if there are any deficiencies or deficiencies in your request. In addition, regarding the disclosure of personal information or the request for notification of the purpose of use, a stamp of 1,000 yen will be charged as an administrative fee for each request.
  3. Personal information received from the “Invoice for Disclosure of Personal Information” will be used for responding to inquiries and will not be used for any other purpose.
When the person requestsWhen requesting disclosure, etc., please prepare the following documents and send them by delivery record mail.
Invoice for disclosure of personal information
Please download the above file and fill in the required items.
② Identity Verification Documents A copy of documents such as a driver’s license, passport, health insurance card, etc. that can confirm the person’s name and current address.
When requested by an agentIf the person requesting disclosure, etc. is a legal agent or an agent delegated by the person, please enclose the following documents in addition to the documents in the preceding paragraph.

[For legal agents]
① A copy of the family register of documents to confirm that you have the legal agency right, and in the case of a parent, a copy of the health insurance card with the dependents written on it is also possible.
②Documents to confirm the identity of the legal agent A copy of documents such as a driver’s license, passport, health insurance card, etc. that can confirm the name and current address of the agent.

[In the case of a mandate agent]
Power of attorney (documents attached to invoice for disclosure of personal information, etc.) Please download the above file and fill in the required items.
② Personal seal certificate (issued within 3 months)
③ Documents to confirm the identity of the delegated agent
A copy of documents such as a driver’s license, passport, health insurance card, etc. that can confirm the name and current address of the agent.
※For details on disclosure, etc., please contact the disclosure request window.
[Request desk for inquiries and disclosure of personal information]
Address4th floor, Ohashi Gyoen Building, 2-3-15 Shinjuku, Shinjuku-ku, Tokyo 160-0022
ManagerPersonal information protection Manager
Contact Phone: 03-6629-4766 (Weekdays 9: 00-17: 30)
  • Publish Date: July 15, 2021
  • Update Date: October 20, 2021
  • Update Date: October 28, 2021
  • Update Date: April 01. 2022



株式会社HANATOUR JAPAN(以下「当社」)は、下記の通り個人情報保護方針を定め、役員及び従業員が一体となってこれを遵守し、もって個人情報の保護及び個人の権利利益の保護に万全を尽くしてまいります。

  1. 個人情報を取得するに当たっては、その利用目的をできる限り特定し、その目的の達成に必要な限度において個人情報を取得致します。
  2. 個人情報を、本人から直接、書面によって取得する場合には、弊社名、個人情報保護管理者名及び連絡先、利用目的等をお知らせした上で、必要な範囲で個人情報を取得致します。
  3. 個人情報の利用は、本人が同意を与えた利用目的の範囲内で行います。また、目的外利用を行わないため、必要な対策を講じる手順を確立し、実施致します。
  4. 保有する個人情報を適切な方法で管理し、本人の同意なしに第三者に開示・提供致しません。
  5. 保有する個人情報を利用目的に応じた必要な範囲内において、正確、かつ、最新の状態で管理し、個人情報の漏えい、滅失又は毀損などのおそれに対して、合理的な安全対策を講じ、予防並びに是正に努めます。
  6. 個人情報の処理を外部へ委託する場合は、漏えいや第三者への提供を行わない等を契約により義務づけ、委託先に対する適切な管理を実施致します。
  7. 保有する個人情報についての苦情・相談は、弊社の問合せ窓口に連絡頂くことにより、これに対応致します。
  8. 個人情報の取扱いに関する法令、国が定める指針その他の規範を遵守致します。
  9. 個人情報保護マネジメントシステムを定め、これを定期的に見直し、継続的に改善致します。

代表取締役 李 炳燦

株式会社HANATOUR JAPAN 個人情報相談受付窓口
〒160-0022 東京都新宿区新宿2丁目3番15号 大橋御苑ビル4階
電話:03-6629-4766(平日 9:00~17:30)




旅行・宿泊手配事業に関わる個人情報・旅行・宿泊予約情報管理のため ○ (注)

(注)旅行・宿泊手配事業に関わる個人情報 : 親会社等から受託業務で取扱っている個人情報は除く

  1. 当社は、ご本人様から利用目的の通知、開示、内容の訂正、追加又は削除、利用の停止、消去及び第三者への提供の停止(以下、“開示等”といいます。)を求められた場合は、個人情報について社内調査を行い、遅延なくご回答させていただきます。※ただし、ご請求内容によっては開示等に応じられない場合がございます。その場合はその理由に関してもご回答いたします。
  2. 開示等の請求を行う場合、下記手順に沿って郵送にてご請求ください。請求内容について不備・不足事項等ある場合請求を受け付けることが出来ない場合があります。なお、個人情報の開示または利用目的の通知の請求について、1回につき事務手数料として1,000円を切手にてご負担いただきます。
  3. 「個人情報開示等請求書」により頂いた個人情報は、お問い合わせ対応に使用し、それ以外の使用は致しません。
① 個人情報開示等請求書
② 本人確認書類
① 法定代理権があることを確認するための書類
② 法定代理人本人であることを確認するための書類
① 委任状(個人情報開示等請求書添付書類)
② ご本人の印鑑証明書(3ケ月以内に発行されたもの)
③ 委任による代理人本人であることを確認するための書類
所在地〒160-0022 東京都新宿区新宿2丁目3番15号 大橋御苑ビル4階
連絡先電話:03-6629-4766(平日 9:00~17:30)
  • 制定日: 2021年7月15日
  • 改定日: 2021年10月20日
  • 改定日: 2021年10月28日
  • 改定日: 2022年04月01日