[Measures to prevent splashing]

・ A transparent acrylic board or vinyl sheet will be installed on the front counter and the cashier counter of each store to prevent splashing.

・ When making payments at restaurants and shops, we do not give or receive money by hand, but through cash trays.

・ At the front / restaurant, we will provide guidance, etc. with a face guard attached if necessary.

[Implementation of disinfection in the hall]

・ We will clean and disinfect the parts that customers often touch, such as doors and doorknobs, buttons in elevators, and handrails on stairs.

・ When cleaning the guest room, we will disinfect the doorknobs, switches and other parts that customers often touch, as well as equipment such as dryers and remote controls.

・ At the restaurant, the chairs, tables, and menus will be disinfected each time the customer is replaced.

・ Disinfectants are installed at hotel entrances, lobbies, restaurants, restrooms, etc.

[Securing social distance]

・ We will limit the number of people in the banquet hall and restaurant.

・ Please limit the number of people who can use smoking areas and elevators.

・ We will try to secure the distance between customers by changing the arrangement of tables and chairs in the restaurant, widening the space between the tables, and installing a tsuitate if necessary.

・ In front of the cash register, a mark will be displayed at your feet so that you can line up at intervals.

・ The shuttle car on the hotel premises will have a partition between the driver’s seat and the back seat with a vinyl sheet or the like.

・ As a general rule, the front desk staff will stop guiding you to the guest rooms, and will carry baggage as necessary.

・ In hot spring facilities, we will thin out the washrooms, lockers, saunas, and relaxation spaces.

・ For the time being, the kids room (inside the 1st floor Favor Parlor) will be closed.

[About the bakery shop]

・We will stop offering tastings.

・ Bread and cake will be individually wrapped for each product.

・ The trays and tongs you are using will be disinfected each time.

・ We will restrict the entrance of customers when it is crowded.

[Breakfast venue / buffet restaurant]

・ Instead of the traditional buffet style, we will provide it in a special way by employees and in small plates.

[About the banquet hall]

・ For banquets with meals, we recommend sitting side by side.

・ Ventilation that meets the standards of the Building Management Law is carried out by air conditioning equipment in all banquet halls.

[Efforts of Satsumanoyu massage staff]

・ Staff are obliged to measure body temperature before work and check their physical condition.

・ We thoroughly wash hands, gargle, and disinfect.

・ Be sure to disinfect your fingers before and after the procedure.

・ Staff will wear a mask or face shield during the procedure.
 (* Since the Akasuri treatment room is located in the bathroom, it may not be worn under high room temperature and humidity.)

・ The towels used for the treatment are changed every time.

・ The treatment table is sterilized and disinfected every time to keep it clean.

・ The floor of the Akasuri treatment room is disinfected daily with chlorine-based detergent.

・ We are strengthening hygiene measures when cleaning the facility, and we are increasing the number of disinfections and sterilizations, especially in areas that are easily touched by customers.

[Efforts for employees]

・ Not only the staff in charge of customer service, but all employees wear masks.

・ Employees have a fever of 37.0 degrees or higher after measuring the temperature, and if they are not feeling well, they are on standby at home.

・ Alcohol disinfectants are also installed in employee facilities such as entrances, offices, restrooms, and lockers to thoroughly disinfect hands, wash hands, and gargle.

・ Unnecessary business trips and overseas travel by employees are prohibited.

・ Minimize the number of employees, reduce the number of seats in employee offices and cafeterias, and strive to ensure social distance between employees.

[Request to customers]

・ Please wear a mask when you come to the museum.
　If you are a guest and do not have a mask, we will prepare one at the front desk, so please ask the staff (the number is limited).

・ Please refrain from visiting the museum if you have cold symptoms such as coughing and fever.
・ Please cooperate with alcohol disinfection when you come to the museum.

・ At check-in, you will be asked to fill out a questionnaire regarding temperature measurement and health condition.

・ Please cooperate with temperature measurement when entering the restaurant / banquet hall.

・ Please fill in your name and contact information for tracking contact after use when entering the restaurant.
　

Important Notice of temporary suspension of breakfast buffet

As a precautionary measure against the spread of the COVID-19 virus,there will be a temporary suspension of breakfast buffet service.
Japanese set meal or Western set meal will be served instead of buffet.
We appreciate your understanding and cooperation on this matter.

Breakfast time：AM6:30～AM10:00

Japanese set meal or Western set meal

 

 

Coming soon

Breakfast buffet

Source : ©SHIROYAMA HOTEL kagoshima.

Coming soon

 

Coming soon

 

Coming soon