Narita Tobu Hotel Airport

About measures against new coronavirus infections and requests to customers

At all hotels and restaurants operated by Tobu Hotel Management, in order to provide customers with peace
of mind and relaxation, the health and safety of all of our customers and employees are our top priority, and the following infectious diseases are prevented. We are working on countermeasures.

Request to customers

We ask for your cooperation in ensuring social distance to avoid crowding, including the following measures so that everyone can use it safely and securely .

1. Wearing a mask other than during meals
2. Alcohol disinfection of fingers when entering the store
3. If you are not feeling well, we may refuse to use the service.

For guests using our hotel

• Please make an accurate entry on the guest card (registration card).
• At check-in, you will be asked to show your ID (license, passport, health insurance card, etc.) to verify your identity.
• Please refrain from visiting or using the facility if you have a fever (37.5 ° C or higher) or if you are not in good physical condition.
• If you feel unwell during your visit, please contact the staff near you. Depending on the situation, we will provide the contact information for the consultation desk (health center, etc.).

For customers who have stayed in an area subject to immigration restrictions based on the overseas immigration law within the past 14 days of the check-in date

• Please fill in the consent form that accompanies the accommodation regulations set by the hotel.
• Please refrain from going out from the guest room.
• Rooms will not be cleaned for stays of 2 nights or more. Garbage is collected daily, but sheets, towels and amenities are only replaced upon request.
• Shuttle buses operating at some facilities are not available due to public transportation

Tobu Hotel Group Initiatives

• Ventilation in the hall
• Social distance
• Hand washing and disinfection
• Wearing a mask
• Cash tray
• Health care
• Splash prevention

Initiatives of each accommodation department

1. Check in Check out

• Implementation of temperature measurement on arrival
• Installation of disinfectant solution in various places in the building
• Installation of partitions on the front counter
• Use of cash tray at checkout
• Non-face-to-face procedures with automatic check-in machines are possible at some hotels

2. During your stay

• Avoiding crowds in the elevator
• Regular disinfection of various parts of the building
• Clean air always circulates in the guest room

3. Room cleaning

• Thorough ventilation by opening doors and windows
• Disinfection of the entire guest room including furniture and fixtures
• Cleaning staff wearing masks and gloves

At some hotels, due to the relationship between facilities and personnel, some stores take measures other than the above measures.
For details, please contact the inquiry desk of each hotel.

Initiatives of each restaurant

• Implementation of temperature measurement at the time of entry
• Implementation of disinfection at the time of entry
• Securing seat spacing between customers
• Buffet style change, a la carte offer
• Installation of splash prevention sheet and partition
• Use of cash tray at checkout

We limit the number of people who can enter the store according to the congestion situation. At some hotels, due to the relationship between facilities and personnel, some stores take measures other than the above measures. For details, please contact the inquiry desk of each hotel.

Efforts of each banquet / wedding department

• Implementation of disinfection at the time of admission
• Proposal of layout that keeps the distance between customers
• Implementation of guidance by staff to avoid crowding
• Implementation of disinfection for each banquet
• Implementation of regular ventilation
• Recommended for online meetings

In the meantime, we have to provide stop at the buffet format or platter cuisine
in some of the hotel, there is also a store from the relationship of equipment and personnel are the correspondence in a way other than the above-mentioned measures details of each hotel Please contact the inquiry window.

This initiative will be reviewed from time to time in light of the spread of new coronavirus infections in the future.
If you have any questions, please contact us. We appreciate your understanding and cooperation.

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Rooms

In Room Equipment and Amenities

Restaurant

Source: © NARITA TOBU HOTEL AIRPORT

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