Hygiene Message

Hygiene Message At Tokyu Hotels, their top priority is the safety and wellbeing of the guests and employees, so they will be taking additional measures to prevent the spread of disease.

This HACCP hygiene plan is based on the self-monitoring of standards set up by the Japanese government and the Tokyo Metropolitan Government. The original food hygiene standards at the Tokyu Hotels Group are followed by associates who have operational experience at the Public Health Center.

Each of the hotels performs food hygiene management according to these standards. An examination is conducted every year by associates with operational experience at the Public Health Center, to ensure that food hygiene is in accordance with regulations.

To ensure the safety and satisfaction of our guests, the Tokyu Hotels Group practice the following operations:

• Checking our staff’s health conditions twice a day.
• Washing hands before working.
• Establishing a “hand washing meister” system to train staff with the proper handwashing procedure.
• Cleaning and disinfecting public spaces and staff-only areas regularly.
• Conducting regular hygiene training.
• Checking the health conditions of all guests.
• Relocating the seats in our hotels and restaurants to establish social distancing.
• Reducing the paper documents in the guest rooms.

The Tokyu Hotels Group promises to perform the necessary procedures to ensure the highest level of quality and safety for our guests.

Request to Guests

 

Coming soon

“L’arbre” restaurant

Source: © TOKYU HOTELS

Coming soon

 

Coming soon

 

Coming soon

Access

By Train

Source: © TOKYU HOTELS

• 3 minutes on foot from Nakajima Koen Station (Exit 2), Sapporo Municipal Subway, Nanboku Line
• 8 minutes on foot from Susukino Station

Shuttle Bus Time Table

From the hotel

1st	9:05 Excel hotel – 9:15 REI hotel – 9:30 JR Sapporo station
2nd	10:05 Excel hotel -10:15 REI hotel – 10:30 JR Sapporo station
3rd	13:35 Excel hotel -13:45 REI hotel – 14:00 JR Sapporo station
4th	14:35 Excel hotel – 14:45 REI hotel – 15:00 JR Sapporo station
5th	15:50 Excel hotel – 16:00 REI hotel – 16:15 JR Sapporo station
6th	17:25 Excel hotel – 17:35 REI hotel – 17:50 JR Sapporo station

From JR Sapporo station

1st	9:35 JR Sapporo station – 9:50 REI hotel – 10:00 Excel hotel
2nd	10:35 JR Sapporo station – 10:50 REI hotel – 11:00 Excel hotel
3rd	14:05 JR Sapporo station – 14:20 REI hotel – 14:30 Excel hotel
4th	15:05 JR Sapporo station – 15:20 REI hotel – 15:30 Excel hotel
5th	16:20 JR Sapporo station – 16:40 REI hotel – 16:55 Excel hotel
6th	17:55 JR Sapporo station – 18:15 REI hotel – 18:30 Excel hotel

• Free for our customers only.*
• It is not a reservation system.*
• It will be operated by a large bus (54 people capacity), but may not be able to get in when the capacity is reached.*
• You can not get on / off at a stop other than the above, and get on the way or off.*
• When it is on time, customers will be able to operate without a match.*
• The departure time and arrival time may change depending on the weather and road surface conditions.*
• Due to maintenance and inspection of the vehicle and unforeseen circumstances, it may be operated by a substitute car without notice.*
• The above service time and route may be changed. Please note.

By Air

Source: © TOKYU HOTELS

• 90 minutes by airport bus from New Chitose Airport to Nakajima Park
• 40 minutes by train from New Chitose Airport to Sapporo Station
• 70 minutes by car from New Chitose Airport

By Car

• 10 minutes by car from the north gate st Sapporo Station
• Nearest interchange: 25 minutes from Kitahiroshima